Customer Services

International Returns

Unwanted Item Return

Unwanted Item

If you change your mind on your purchase, you have a full 365 days to return it for a refund! All Goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

There are some exclusions to our 365 day returns policy, which are as detailed below:

  • Nutritional products or those with a best before date must be returned within 28 days*
  • Any customised items such as wheel builds cannot be returned*
  • GPS systems such as sports watches or cycle computers can only be returned if unregistered*
  • For hygiene reasons, any intimate garments such as underwear and swimsuits can only be returned if the items are unworn*

Please note, that we reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.

*Unless faulty

We cannot offer exchanges for unwanted items; please do place a new order for any alternative item you require. All refunds will be issued to the original payment method on the order within 14 days of receipt at our warehouse.

 

How to Return

If you wish to return unwanted items to us, please follow the simple steps below:

  1. Log in to Your Account
  2. Find the order that includes the item you want to return and click the ‘Return Item’ button or select Make a return and find your order.
  3. Select the items from your order which you wish to return, along with the reason for return
  4. Select the service you wish to use for return
  5. Securely pay for return (if applicable)
  6. Print your return label and return form (you can print this later using the email we send you)
  7. Insert the return form in your return package with the items you're returning
  8. Attached the return label to your box and send back to Wiggle

Faulty, Damaged, Incorrect and Incomplete

Faulty, Damaged, Incorrect & Incomplete Item

 

Faulty Item

Faulty items are not included in our 365 day return policy as they can be sent back to us at any time. Items sent back to us will undergo a inspection and It may be necessary to send the item away to the manufacturer to confirm the fault.

All goods purchased from Wiggle are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship.

If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any postage costs.

We will then get in contact with you for the next steps in completing your claim.

 

Damaged, Incorrect & Incomplete

If you have received an item that is damaged, not what you ordered, or is missing parts please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any postage costs.

 

How to Return

If you wish to return items to us, please follow the simple steps below:

  1. Log in to Your Account
  2. Find the order that includes the item you want to return and click the ‘Return Item’ button or select Make a return and find your order.
  3. Select the items from your order which you wish to return, along with the reason for return
  4. Select the service you wish to use for return
  5. Securely pay for return (if applicable)
  6. Print your return label and return form (you can print this later using the email we send you)
  7. Insert the return form in your return package with the items you're returning
  8. Attached the return label to your box and send back to Wiggle

Bike Returns

Bike Returns

If you are not happy with your bike for whatever reason, you are welcome to return it to us for a refund so long as it is still new and un-ridden. Please let us know within 14 working days and we will arrange the return with you.

Please note the following:

Be sure you are happy with the bike as once used, returns cannot be accepted. We recommend you keep hold of the packaging just in case you need to return the bike to us. If you would like to return your bike within the 14 day period, you will need to cover the cost of returning the bike, along with ensuring the bike is securely packaged for transit as originally received.

Your bike is covered by the wiggle guarantee and the respective manufacturer’s warranty, please contact us for details. If your bike develops a fault within the warranty period please contact us before returning the bike or any of its components as problems can often be resolved without any postage costs being incurred. For health and safety reasons, please ensure that any returns sent back to us are clean.

You cannot return bikes and bulky items using the local returns address, when you contact us we will be able to help you arrange an alternative returns method (except Australian and Japanese local returns addresses which can accept bikes and bulky items).

Return a gift

Return a gift

If you have received a gift and are not fully satisfied, click here and you will be taken to the return form for gifts.

Please note that this link will first take you to a log in/register page. If you have an account please log in, otherwise you will need to create a Wiggle account before you are taken to the returns form.

Please do not use the gift returns feature for items purchased on your account, in this case we require you to use the standard returns system, found here.

None of the above

None of the above

If none of the above situations apply to your case, please contact us.

Back to top